宾客服务中心服务员 Guest Services Officer-GSC 面议

§  Ensures all telephone calls are handled in a polite, efficient manner.确保用礼貌，有效的方式处理所有来电。§  Reports complaints or problems to Team Leader / Assistant Manager if no immediate alternative / solution can be found.如果立即找不到解决问题和投诉的方法，要向领班/副经理报告。§  Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.确保销售员的态度始终是被接受的，并意识到酒店里总是存在着销售机会的。§  Ensures a high level of product knowledge of hotel and local area.对酒店和当地的产品的知识要相当了解。§  Ensures a high level of customer service is consistently maintained.